Trust Speaks Louder: How Hassan’s Advocacy Won Maibao Group a Key Saudi Coffee Chain Partnership

1. The Foundation: A Partnership Built on Integrity

At Maibao Group, we don’t just sell packaging – we build bridges. Since 2018, our commitment to the Middle East market has been anchored in long-term partnerships, not transactions. This ethos resonated deeply with Hassan, a visionary entrepreneur operating two thriving coffee brands in Saudi Arabia (including one launched by his influencer daughter).

“Maibao’s samples felt premium yet cost-efficient – a rare find,” Hassan recalled of his first order in 2019. Despite a brief switch to a cheaper supplier in 2021, he returned in 2022, stating simply: “Lower prices meant compromised quality and delayed shipments. With Maibao, I sleep well.”

2. The Turning Point: When a Ghosted Lead Became a Golden Opportunity

In 2023, Hassan’s former procurement manager – Fadi – approached Maibao for his new venture: a coffee chain under a diversified conglomerate (telecom/hospitality/real estate). Initial enthusiasm faded when Fadi went silent after our video consultation and competitive quote.

We persisted – respectfully:

- Oct 2024: Invited Fadi and his CEO to our factory; they promised designs “next week” – silence followed.

- Nov 2024: Our Middle East lead Ray flew to Riyadh for face-to-face talks – still no commitment.

Then, in February 2025, an email arrived: entirely redesigned packaging concepts with a tight deadline. Many suppliers would have walked away. We leaned in.

3. Beyond Expectations: Where Maibao’s 'Unreasonable' Service Shone

Challenge Accepted: Zero to Sample in 10 Days

- Rapid Design Sync: Created a dedicated WeChat group with Fadi’s designers and our engineering team, resolving 23 specification queries in 48 hours.

- Precision Sampling: Produced 3 physical mock-ups with structural integrity tests. Fadi’s feedback: “The cup sleeve grip was perfect – just as we imagined!”

Image Caption: Fadi’s team inspecting Maibao’s ergonomic cup sleeve sample – “Finally, a supplier who gets our brand!”

The Logistics Triumph:

- Customized FOB Load-Planning: Our logistics team pre-staged pallets by store location, maximizing container space by 15%.

- Real-Time Transparency: Shared loading videos and humidity-control logs. Fadi noted: “Your loading system is smarter than our warehouse tech!”

Image Caption: Maibao’s AI-optimized container loading for Fadi’s order – precision that saves cost and ensures freshness.

 

4. The Result: A Partnership Forged in Trust – and a New Advocate

Fadi’s first order shipped flawlessly in March 2025. But the real victory? His message to Hassan:

“You were right about Maibao. They outserviced every ‘local’ supplier we’ve used. Why did I ever leave them in 2020?”

Image Caption: Fadi’s WhatsApp to Hassan – “Maibao’s team made the impossible easy.”

Today, Fadi’s coffee chain has named Maibao its exclusive packaging partner for 2026 expansion – a $230,000 annual contract.

 

5. Maibao’s Promise: Your Vision, Our Obsession

This story isn’t unusual for us – it’s our standard. In 2025, we’re doubling down on our Middle East commitment:

- 🚀 Launching MBPak Middle East Hub in Riyadh – faster response, local expertise.

- 💡 Expanding our Samples-on-Demand program: Get custom mock-ups in 7 days.

- 🤝 Partner, Not Provider: We invest in your success – from design optimization to shelf-ready logistics.

To every Hassan and Fadi: Thank you for trusting Maibao Group. Let’s brew success together.